Home > Customer Service > Customer Support > FAQ's
Where is the contact information for customer service?
There are 4 ways to contact Pampo's:
- Telephone: (225)927-0393 or (866) 66-DANCE
- Fax: (225) 927-0394
- Email
- Mail (correspondence or returns):
Pampo's
7350 Jefferson Hwy. Suite 480
Baton Rouge, LA 70806
Why was I charged sales tax?
All orders shipped within the state of Louisiana will be charged 4% sales tax. Orders shipped within East Baton Rouge Parish will be charged an additional 5% sales tax. In order for EBR orders to be processed correctly, please select Louisiana-Baton Rouge as your state.
How long will it take for my order to be shipped?
All orders, unless noted otherwise on the product page, will be shipped within 1 to 2 business days. If your order is not in stock, it will be shipped within 7- 10 business days. You will be notified via email if your order is not in stock.
Can I have my order shipped to a different address?
Yes. All you have to do is put the address you would like your order to be shipped to in the space where you fill out the shipping address.
How does the gift wrapping work?
There is a box you can check to have your order gift wrapped in the checkout process. The giftwrap includes a gift bag, tissue paper, and a gift card. You may request a personalized message on the gift card.
What happens if the item I ordered is not available?
If your item is not currently available, it may be backordered and we will notify you via email with an estimated shipping date. Some items are only available while supplies last. We will do our best to keep these items updated, but if you do order something that is no longer in stock,we will notify you by email and your credit card will never be charged.
Q: What is a good age to start taking dance lessons?
A: Three years old is generally the age most studios start taking children. If the age requirement is younger than that, the child should at least be potty trained.
Q: Why purchase swim suit tops and bottoms separately?
A: Purchasing tops and bottoms separately is a great idea because most people do not wear the same size top and bottom. Separates allow you to pick a different size top and bottom. You can also mix and match styles and colors.
Q: What is hot in swim wear this season?
A: Solids are always a must have. Also, mixing solids with prints - like a printed top and a solid bottom. Ruffle trim, skirted bottoms, and ruching are hot trends this year.
Q: What companies make swimsuits that come higher in the waist and have full coverage?
A: Some good companies for this type of suit would be Leilani, Becca, Jantzen, Lucky Brand, Jag, and Perry Ellis. For suits that are not high cut, but have full coverage in the back, try Vitamin A, Raisins, and Radio Fiji. These suits have fuller rear coverage unless otherwise stated.
Q: How should ballet shoes fit?
A: Young children, about ages 3 to 10, can have growing room in their shoes, but not quite as much as you would allow for tennis shoes. From age 11 and up, there should be no growing room. The shoe should fit snug, like a glove would fit on your hand.
Q: Which swimsuit companies have D-cup, DD-Cup, and E-Cup tops?
A: The companies that make D-Cup tops are: Becca, Sunsets, Storm in a D-Cup, Freya, Fantasie, Tara Grinna, Lucky Brand, Body Glove, and Perry Elliis.
Q: What is flattering and what is not in swim wear?
